IT is how we support you
IT Managed Services
IT MANAGED SERVICES DESCRIBES THE PROFESSIONAL SUPPORT, MONITORING AND HELP DESK SERVICES WE PROVIDE TO IMPROVE YOUR PRODUCTIVITY AND COMPLIANCE.
Consulting IT provides a range of core managed services to help you overcome the struggle of internally managing your ever-growing network of computers, data backups and security, software updates, compliance, onsite servers and supporting an increasing number of users.
We know how productivity can be affected by poorly performing systems and we understand the resulting frustration within an organisation. That’s why we have a dedicated team to help identify and remedy the issues you are experiencing. Our focus is to take the stress and risk out of your systems management and to support your team, so you can get back to driving your business forward with one less headache.
Consulting IT provides services around the following:
- Help Desk Support 24/7 (My IT Concierge)
- Desktop and Server Systems
- System Performance Monitoring
- Strategic Planning
Help Desk
WE’RE BACKING YOU UP WITH HELP ON HAND WHEN YOU NEED IT, INCLUDING TRANSPARENT TICKETING AND USEFUL FEEDBACK SYSTEMS.
Consulting IT knows that maintaining your team’s momentum is key to your operations and your growth. When challenges arise, you need to get back to optimal efficiency and minimise costly downtime.
Our Helpdesk service is a committed team of professional technicians who are best placed to take the pressure off you. You will:
> Access a broad collection of IT expertise and experience
> Save time and cost, when compared with in-house IT options
> Avoid stress and the impacts on your own productivity caused by troubleshooting IT systems yourself
We have the ability to remotely access and attend to many issues without needing to visit your site.
Local. Transparent. Trusted. Fixed Price.
Consistent Customer Satisfaction: 98%+
Rapid Resolution: 4 hrs response, 24 hrs resolved.
Desktop and Server Support
PROACTIVE SYSTEM AND NETWORK SUPPORT EVERY MOMENT – SO YOU’RE PRODUCTIVE EVERY DAY
A reliable, well maintained computer network and servers are the foundation of your team’s day to day productivity.
While you focus on your operations and growth potential, you’ll require the right background support for these IT systems you depend on.
The best approach to support is a proactive one – so we have developed a system of monitoring and problem-solving that keeps your computer networks running smoothly and delivers confidence to your team.
- 9.5 years average industry experience
Fast resolution with instantaneous remote access
Real time monitoring: 600+ KPI’s per hour
Performance Monitoring
OUR REAL-TIME MONITORING SYSTEMS AND ADVANCED KNOW‑HOW WILL KEEP YOU RUNNING SMOOTHLY.
Remote, automated alerting keeps track of your server and network 24/7 so we can detect any issues with efficiency or performance, and promptly attend to these.
Hardware and software which may develop issues or fail is immediately addressed – our tech team will diagnose, as deliver a solution as needed. Our focus is to minimise any downtime and keep your operations running at full potential.
We have the ability to remotely access and attend to many issues without needing to visit your site.
We’ll keep an eye on things, so you can keep working
Identify your pain points. Only spend where needed
Prevention: Better than a (costly) cure
Strategic Planning
STRATEGIC IT PLANNING IS CRITICAL TO MANAGING GROWTH, SECURITY AND SYSTEM RIGOR
Achieving a desired level of computer and network performance is all about identifying the best long term solution through IT strategic planning. IT Planning considers all aspects of your work environment, stresses placed on hardware, data and network systems and external threats to provide a clear and concise road map of system requirements and investment.
Consulting IT can deliver a strategic planning services for your specific business, catering for existing activity through to future expansion requirements. This delivers a platform for future capex budgeting, workplace layouts and system acquisition compliance (standardisation).
Analyse all aspects of expenditure, growth, and risk
Provide a long term view of system development.
Ensure system design and development is in line with the plan.
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IT is what we do
Areas We Service
Consulting IT service clients with operations Australia wide (multi nationals) but focus our core business activity within the main business districts of Southern Queensland and Northern NSW.
Brisbane – Gold Coast – Sunshine Coast – Toowoomba – Gatton – Dalby – Warwick – Caboolture – Beaudesert – Tweed Heads
